Tiffany's Epiphanies: How to Say No

It's taken me a long time to become comfortable with saying no, but I've learned what's most important to me, what's my highest and best use, and how to make decisions with that as my guide. Sometimes, it doesn't work: Recently, I made a huge mistake in saying yes to someone. I realized if saying yes puts you at risk for not delivering for someone, it's kinder to say no. Here are four steps to stay no nicely and effectively.